IT Support Sussex
Award Winning IT Managed Support Sussex
In today’s fast-paced world, your technology should empower—not hinder—your business. Utilize’s IT services in Sussex provide expertly managed solutions that grow alongside your organisation, allowing your team to focus on what they do best. Through our ASCEND service model, you get seamless support, from cybersecurity and proactive monitoring to project consultations, all at a transparent per-user monthly rate. With Utilize, your IT is not just maintained; it’s elevated to drive efficiency, productivity, and growth.
Here's what our IT Support Sussex includes:

Remote Sussex IT Services
24/7/365 award winning Sussex IT Support, via email, our client portal and telephone.

Onsite IT Support Sussex

Cyber Security

Infrastructure Management
We offer Infrastructure management in our Managed IT services. We'll diagnose and address problems before they impact your business.

Asset & Licensing Management

Dedicated Account Director





Introducing ASCEND: Our fixed Sussex IT Support agreement
ASCEND includes all your IT priorities on a per-user-per-month basis.
As part of our Managed IT Services, we use ASCEND to ensure all needed future IT projects are covered in a cost effective, fixed monthly fee. This means no additional costs or surprises when working with us.
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Our Statistics speak for themselves
Seconds Average Call Answer Time
Percent (%) Customer Satisfaction
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No additional costs, no surprises
Want to know what makes Utilize so different? ASCEND is our revolutionary service level agreement offering inclusive Sussex IT services, Professional Services labour for Consultancy and Projects on a cost-per-user per month basis. No surprises, just continuous improvement.
Business Summary
Updates on technology and priorities set out
Review and actions
Why choose Utilize for your IT Support Sussex?
Our fully dedicated IT Support Services teams are all under one roof. They work together to deliver responsive and outstanding assistance when and where you need it.
We have clear accountability when it comes to managing each client's performance and accountability. Each client has an assigned account director that arranges quarterly strategic roadmap reviews to ensure continuous technology adoption.
With your ASCEND service level agreement, everything's included in one monthly fee. Set up, IT Support, Cyber Security, Communications, Projects and Consultancy - no barriers, no surprises.
We're also a certified Microsoft Gold Partner and hold ISO-9001 and ISO-27001 accreditations. Our clients acknowledge our quality of service and we always offer onsite Managed IT Sussex if it is needed.
Last but not least, we only partner with the best. Over two decades of technical expertise and leading vendor/manufacturer relationships allows us to answer all your IT and Communication needs as fast as possible.
Why partner with Utilize for IT Support in Sussex
With Sussex’s vibrant mix of industries—ranging from start-ups to multinational companies—businesses here need reliable IT that grows with them. Utilize offers more than just support; we’re here to help you adapt, compete, and thrive in a constantly changing market. Here’s how we make a difference.
#1 IT that grows with your Sussex Busines
Our IT solutions aren’t just about fixing issues; they’re about empowering your business to succeed. We take the time to understand your goals and provide flexible, proactive support that scales as you do. From boosting productivity to helping you work smarter, Utilize is here to keep your IT aligned with your vision and drive your business forward.
#2 Sussex-based expertise you can trust
Utilize brings trusted experience and certifications to the table, including Microsoft Gold Partner status and ISO standards compliance. For Sussex businesses, this means reliable support backed by proven expertise in cybersecurity, cloud management, and more. Our local team knows the Sussex business landscape and delivers dependable, personalised service that you can count on.
#3 Flexible IT solutions with predictable pricing
Our flexible, managed IT services adapt to your business as it changes, with a simple per-user, monthly pricing structure that keeps budgeting clear and straightforward. Whether you need full IT management or a co-managed approach, Utilize ensures that Sussex companies have the tools and support they need without hidden costs or surprises.
#4 Protecting your business with robust cyber security
In a time of increasing cyber threats, keeping your data and operations secure is essential. Utilize’s IT services for Sussex focus on security with advanced protection and real-time monitoring, helping safeguard your business against risks. We’re here to strengthen your defences and ensure compliance with industry standards, so you can operate with confidence.
See how ASCEND achieves business success through technology
ASCEND focuses on delivering business and employee enablement. Watch the video below to see how our Sussex IT Support can help your business.
Sign up and switch your Sussex IT Services Provider in 3 easy steps
Switching to Utilize's IT Support won't disrupt your business.
Our Managed IT onboarding process is quick and simple, it frees you from frustration in 3 simple steps:

1. Contact us
Contact us and we'll work with you to construct a tailored ASCEND IT Support package that'll future proof your businesses technology.

2. Discovery

3. Go Live
Co-managed IT Support Services
Whether your in-house IT team is overworked or needs specialist assistance for an IT project, we’re here to help. If you already have an internal IT team, we can offer you flexible and scalable co-managed IT solution that works for your business.
Our friendly and experienced team of IT experts will work alongside your existing IT department, providing anything from helpdesk services to bigger and more complex IT project support for your Sussex business.
Book a free Managed IT Support Consultation
Book a free consultation with our experts to discuss your IT Strategy and see how our ASCEND IT services can transform your business.
Two offices, one professional IT company
Our office is located in Basildon, Essex. We have a secondary location in the City. Our location enables us to respond quickly to your IT needs in and around the capital and the South East region.
Address:
Utilize House, Bentalls,
Basildon, Essex SS14 3BX
Email us: info@utilize.co.uk
Call us: 0333 006 9060
Contact Our Leading IT Support Services Team
Meet Your Award Winning Managed IT Support Provider in Sussex
At Utilize, our people and clients are our number one priority, and our awards represent this. We pride ourselves as the best IT company in Sussex and our service backs this up.





FAQ's for IT Support Services in Sussex
What Types of Managed IT do you provide?
We offer both remote and onsite IT support for businesses throughout Sussex and the South-East. With offices in Basildon and London, we’re set up to provide responsive, dependable support, whether you need us in person or remotely. Our fixed monthly fee covers all your IT needs, offering full transparency with no unexpected costs.
Is it easy to switch to your IT services?
Switching to us is a breeze! We’ll start with a discovery call to get to know your business and its needs. Once you’re comfortable with our approach and decide to move forward, we’ll handle the entire process with your current provider, ensuring a smooth, hassle-free transition.
Do you offer 24/7 IT Support for Sussex businesses?
Yes, we offer round-the-clock support for those who need it! While 24/7 coverage isn’t necessary for every business, we understand that some require that level of availability. During a discovery call, we’ll discuss your specific needs and design a plan that works best for you.
What are your average response times, and can issues be resolved on the same day?
Our response time is just 18 seconds on average, so we’re here whenever you need us! With an 82% first-line fix rate and over 20 years of expertise, we aim to resolve most issues on the same day, giving you peace of mind and quick resolutions for any IT challenge.
How can I tell what kind of IT support is best for my business?
We’d love to help you figure that out! Let’s start with an informal chat about any current IT pain points or specific goals you have in mind. After that, we’ll put together a personalised ASCEND package proposal tailored to meet your unique needs.
What makes Utilize different from other Sussex IT providers?
With so many options out there, it can be tricky to choose the right IT provider. Utilize stands out because we’ve spent over 20 years helping local and global clients tackle complex IT challenges as they grow. Instead of just reacting to problems, we create a proactive IT roadmap to help prevent issues before they arise, ensuring your business stays on track.
Do you offer onsite and remote support for Sussex businesses?
Absolutely! We provide reliable onsite and remote support options for businesses across Sussex, London, and the wider South-East. Whether you need us on the ground or remotely, our team is ready to assist whenever and wherever you need it.
What certifications and qualifications do you have?
Security and quality are at the core of what we do. We hold certifications in Cyber Essentials, ISO-9001, ISO-27001, and ISO-14001, highlighting our commitment to security and excellence. Additionally, as a Microsoft Gold Partner for over a decade, we bring extensive expertise across the Microsoft ecosystem, from Office 365 to Azure, Windows Server, and beyond.