IT Support Surrey
Award Winning IT Managed Support Surrey
Whether you’re scaling rapidly or fine-tuning your existing setup, Utilize’s Surrey IT services are designed to unlock the full potential of your technology. Our ASCEND support framework offers comprehensive IT management, including everything from proactive maintenance to strategic consulting—all at a predictable cost-per-user per month. No surprises, just streamlined support that empowers your team, enhances productivity, and keeps your business moving forward efficiently.
Here's what our IT Support Surrey includes:

Remote Surrey IT Services
24/7/365 award winning Surrey IT Support, via email, our client portal and telephone.

Onsite IT Support Surrey

Cyber Security

Infrastructure Management
We offer Infrastructure management in our Managed IT services. We'll diagnose and address problems before they impact your business.

Asset & Licensing Management

Dedicated Account Director





Introducing ASCEND: Our fixed Surrey IT Support agreement
ASCEND includes all your IT priorities on a per-user-per-month basis.
As part of our Managed IT Services, we use ASCEND to ensure all needed future IT projects are covered in a cost effective, fixed monthly fee. This means no additional costs or surprises when working with us.
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Our Statistics speak for themselves
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No additional costs, no surprises
Want to know what makes Utilize so different? ASCEND is our revolutionary service level agreement offering inclusive Surrey IT services, Professional Services labour for Consultancy and Projects on a cost-per-user per month basis. No surprises, just continuous improvement.
Business Summary
Updates on technology and priorities set out
Review and actions
Why choose Utilize for your IT Support Surrey?
Our fully dedicated IT Support Services teams are all under one roof. They work together to deliver responsive and outstanding assistance when and where you need it.
We have clear accountability when it comes to managing each client's performance and accountability. Each client has an assigned account director that arranges quarterly strategic roadmap reviews to ensure continuous technology adoption.
With your ASCEND service level agreement, everything's included in one monthly fee. Set up, IT Support, Cyber Security, Communications, Projects and Consultancy - no barriers, no surprises.
We're also a certified Microsoft Gold Partner and hold ISO-9001 and ISO-27001 accreditations. Our clients acknowledge our quality of service and we always offer onsite Managed IT Surrey if it is needed.
Last but not least, we only partner with the best. Over two decades of technical expertise and leading vendor/manufacturer relationships allows us to answer all your IT and Communication needs as fast as possible.
Why choose Utilize's IT Support in Surrey
Surrey’s thriving business scene spans everything from ambitious start-ups to well-established enterprises. To stay ahead in this competitive environment, businesses need IT support that’s both reliable and forward-thinking. Utilize provides exactly that—an all-in-one IT service that empowers Surrey businesses to innovate, scale, and thrive, backed by true accountability, responsive support, and a service that grows with you. Here’s why we’re the right partner for your business.
#1 Tailored IT solutions for Surrey Businesses
At Utilize, we know IT is more than just “keeping things running”—it’s a key driver of growth, productivity, and strategic focus. That’s why we tailor our services to match your business needs and help you get the most out of your technology. With our ASCEND IT support, you get a bespoke roadmap that grows with your organisation, so you can stay focused on your goals while we handle the tech. Surrey businesses rely on us to simplify operations and deliver scalable solutions that keep pace with their ambitions.
#2 Credible expertise, trusted certifications
Our team’s credentials speak for themselves. With certifications like Microsoft Gold Partner and ISO accreditations, we bring both credibility and high standards to the table for our Surrey clients. From cybersecurity and cloud management to routine IT support, our skilled professionals are committed to keeping your systems secure, efficient, and in line with best practices. Partnering with Utilize means getting reliable, locally-focused service you can trust to help your business thrive.
#3 Flexible, predictable IT Support
We believe IT support should be straightforward, with no surprises. Our ASCEND service structure offers Surrey businesses a clear, per-user monthly cost—making it easy to budget and plan for growth. Whether you’re looking for fully managed IT or a co-managed solution, our approach ensures you have the support you need, exactly when you need it. With Utilize, you can focus on what matters while we keep your IT running smoothly and predictably.
#4 Strengthening security and business continuity
Security and continuity are critical in today’s digital world. Utilize’s Surrey IT services prioritise the protection of your data and business operations through proactive security measures and 24/7 monitoring. With cyber threats on the rise, we help Surrey companies stay protected, compliant, and resilient. Our approach to cybersecurity and continuity planning means peace of mind for you—and the stability to keep your business moving forward, whatever the future holds.
See how ASCEND achieves business success through technology
ASCEND focuses on delivering business and employee enablement. Watch the video below to see how our Surrey IT Support can help your business.
Sign up and switch your Surrey IT Services Provider in 3 easy steps
Switching to Utilize's IT Support won't disrupt your business.
Our Managed IT onboarding process is quick and simple, it frees you from frustration in 3 simple steps:

1. Contact us
Contact us and we'll work with you to construct a tailored ASCEND IT Support package that'll future proof your businesses technology.

2. Discovery

3. Go Live
Co-managed IT Support Services in Surrey
Whether your in-house IT team is overworked or needs specialist assistance for an IT project, we’re here to help. If you already have an internal IT team, we can offer you flexible and scalable co-managed IT solution that works for your business.
Our friendly and experienced team of IT experts will work alongside your existing IT department, providing anything from helpdesk services to bigger and more complex IT project support for your Surrey business.
Book a free Managed IT Support Surrey Consultation
Book a free consultation with our experts to discuss your IT Strategy and see how our ASCEND IT services can transform your business.
Two offices, one professional IT company
Our office is located in Basildon, Essex. We have a secondary location in the City. Our location enables us to respond quickly to your IT needs in and around the capital and the South East region.
Address:
Utilize House, Bentalls,
Basildon, Essex SS14 3BX
Email us: info@utilize.co.uk
Call us: 0333 006 9060
Contact Our Leading IT Support Services Team
Meet Your Award Winning Managed IT Support Provider in Surrey
At Utilize, our people and clients are our number one priority, and our awards represent this.





FAQ's for IT Support Services in Surrey
What Types of Managed IT do you provide?
We offer a range of Managed IT services with both remote and onsite support options for businesses across Surrey and the South-East. With offices in Basildon and London, our team is here to cover all your IT needs under one transparent monthly fee, ensuring complete predictability and peace of mind.
How simple is it to transition to your IT services?
Switching over is easy. We start by getting to know your specific needs through a discovery call. If you choose to proceed, we handle all the setup details, including liaising with your previous provider, to make the transition as smooth as possible.
Can your team provide 24/7 support for my Surrey business?
Yes, for businesses requiring 24/7 assistance, we can absolutely accommodate. While not every company needs round-the-clock support, we can discuss your specific requirements in a discovery call and outline how we’ll deliver the coverage you need.
What are your response times, and do you offer same-day issue resolution?
Our response time averages just 18 seconds, ensuring rapid support when you need it most. With an 82% first-line fix rate and over two decades of expertise, we strive to resolve most issues on the same day, providing peace of mind with every request.
How do I know which IT support plan is best for my business?
To help you choose the right plan, we start with an informal conversation to discuss your main IT challenges and answer any questions. From there, we’ll draft a proposal that outlines a customised ASCEND package designed to meet your unique needs.
What makes Utilize different from other IT providers in Surrey?
In a crowded IT marketplace, it can be hard to choose the right provider. With over 20 years of experience, Utilize brings a proactive approach to IT support, helping businesses locally and internationally manage evolving needs. We provide more than just reactive support; our customised IT roadmap helps anticipate risks, so you stay ahead.
Do you offer both onsite and remote support options?
Yes, we offer flexible onsite and remote IT support for businesses in Surrey, London, and the wider South-East region. Whether you need us in person or remotely, our team is ready to assist with reliable solutions.
What industry certifications does your team hold?
Security and quality are central to our services. We’re certified in Cyber Essentials and hold ISO-9001, ISO-27001, and ISO-14001, showcasing our commitment to high standards. As a long-standing Microsoft Gold Partner, we also provide deep expertise across the Windows ecosystem, including Azure, Office 365, and SharePoint.