IT Support Kent
Award Winning IT Managed Support Kent
In Kent’s competitive landscape, adaptable IT is key. Utilize’s IT services for Kent businesses are built to support growth with no hidden costs—just reliable, per-user-per-month pricing. With comprehensive support covering everything from daily needs to advanced cybersecurity, we deliver the IT foundation that helps companies thrive.
Here's what our IT Support Kent includes:

Remote Kent IT Services
24/7/365 award winning Essex IT Support, via email, our client portal and telephone.

Onsite IT Support Kent

Cyber Security

Infrastructure Management
We offer Infrastructure management in our Managed IT services. We'll diagnose and address problems before they impact your business.

Asset & Licensing Management

Dedicated Account Director





Introducing ASCEND: Our fixed Kent IT Support agreement
ASCEND includes all your IT priorities on a per-user-per-month basis.
As part of our Managed IT Services, we use ASCEND to ensure all needed future IT projects are covered in a cost effective, fixed monthly fee. This means no additional costs or surprises when working with us.
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Our Statistics speak for themselves
Seconds Average Call Answer Time
Percent (%) Customer Satisfaction
Percent (%) 1st Line Fix Rate
No additional costs, no surprises
Want to know what makes Utilize so different? ASCEND is our revolutionary service level agreement offering inclusive Kent IT services, Professional Services labour for Consultancy and Projects on a cost-per-user per month basis. No surprises, just continuous improvement.
Business Summary
Updates on technology and priorities set out
Review and actions
Why choose Utilize for your IT Support Kent?
Our fully dedicated IT Support Services teams are all under one roof. They work together to deliver responsive and outstanding assistance when and where you need it.
We have clear accountability when it comes to managing each client's performance and accountability. Each client has an assigned account director that arranges quarterly strategic roadmap reviews to ensure continuous technology adoption.
With your ASCEND service level agreement, everything's included in one monthly fee. Set up, IT Support, Cyber Security, Communications, Projects and Consultancy - no barriers, no surprises.
We're also a certified Microsoft Gold Partner and hold ISO-9001 and ISO-27001 accreditations. Our clients acknowledge our quality of service and we always offer onsite Managed IT Kent if it is needed.
Last but not least, we only partner with the best. Over two decades of technical expertise and leading vendor/manufacturer relationships allows us to answer all your IT and Communication needs as fast as possible.
Why Utilize is a Top Choice For IT Support in Kent
Kent’s vibrant business community is a blend of traditional industries and modern enterprises, all contributing to a rapidly evolving economy. In such a dynamic landscape, Kent businesses require IT services that are as forward-thinking and adaptable as they are. Here are four key benefits we can offer you.
#1 Localised IT Expertise for Kent Businesses
At Utilize, we understand that Kent-based companies need reliable, proactive IT support to remain competitive. Our IT services are designed to optimise workflows, minimise downtime, and align with your unique business goals. Whether you’re a small business or a larger enterprise, we provide fully managed IT solutions that grow with you, enabling seamless expansion and operational efficiency.
#2 Trusted IT Services, Certified for Quality
Kent businesses benefit from Utilize’s certified IT expertise, including our Microsoft Gold Partner status and ISO compliance. Our team brings specialised knowledge and industry best practices, ensuring your systems are supported to the highest standards. From cybersecurity to cloud services, we tailor solutions to your specific industry requirements, keeping Kent businesses secure and efficient.
#3 Flexible Managed IT for Kent’s Growing Needs
Utilize offers flexible managed IT services in Kent, including predictable per-user monthly pricing to simplify budgeting. Our services scale as your business grows, offering a range of options—from complete IT management to co-managed support with your internal team. We help you maximise the benefits of technology without hidden fees or surprises.
#4 Ensuring Security and Business Continuity in Kent
In today’s digital landscape, cybersecurity is critical. Our IT services are focused on protecting your data and systems, with robust cybersecurity measures and real-time threat monitoring. Utilize helps businesses across Kent stay safe from cyber threats, ensuring business continuity and regulatory compliance with strategies that reduce risk.
See how ASCEND achieves business success through technology
ASCEND focuses on delivering business and employee enablement. Watch the video below to see how our Kent IT Support can help your business.
Sign up and switch your Kent IT Services Provider in 3 easy steps
Switching to Utilize's IT Support won't disrupt your business.
Our Managed IT onboarding process is quick and simple, it frees you from frustration in 3 simple steps:

1. Contact us
Contact us and we'll work with you to construct a tailored ASCEND IT Support package that'll future proof your businesses technology.

2. Discovery

3. Go Live
Co-managed IT Support Services in Kent
Whether your in-house IT team is overworked or needs specialist assistance for an IT project, we’re here to help. If you already have an internal IT team, we can offer you flexible and scalable co-managed IT solution that works for your business.
Our friendly and experienced team of IT experts will work alongside your existing IT department, providing anything from helpdesk services to bigger and more complex IT project support for your Kent based business.
Book a free Managed IT Support Kent consultation
Book a free consultation with our experts to discuss your IT Strategy and see how our ASCEND IT services can transform your business.
IT Support Office for Your Kent Business
Our location enables us to respond quickly to your IT needs, with our head offices just half an hour away.
Address:
Utilize House, Bentalls,
Basildon, Essex SS14 3BX
Email us: info@utilize.co.uk
Call us: 0333 006 9060
Contact Us about your IT Support Services Kent
We're an award winning Managed IT Support Provider in Kent
At Utilize, our people and clients are our number one priority, and our awards represent this. We pride ourselves as the best IT company in Kent and our service backs this up.





Kent IT Support Services FAQ's
What Types of Managed IT do you offer?
For businesses in Kent and the south east, we provide remote support and onsite IT support.
No matter what your needs are, we will group them into a fixed, monthly cost.
Our Kent IT Services can also include a wide range of solutions including: cyber security, infrastructure, communications, and cloud solution services where needed.
Is it easy to switch IT providers?
Switching IT Support providers doesn’t need to be a headache or expensive. Our process is simple and cost effective. Get in touch and we will set up a discovery call, where we get to know you and your business. Once you’re happy with our proposal we will sort out the switch over with your current IT Services provider – so you can focus on your business.
Do you offer 24/7 IT Support for businesses in Kent?
Some businesses depend on having an IT team that can be there if needed, at any time of the day. If you are one of these businesses we can provide this level of service. If you would like to learn more about this, we can discuss it in greater detail on a discovery call.
What is your response time and are issues fixed the same day?
Effective, fast south east-based IT Support is what every business needs. We’re proud to have an average response time of 18 seconds, an 82% 1st line fix rate, and over 2 decades of technical experience. All this and more helps you stay rest assured your Managed IT requests will be dealt with as fast and effectively as possible.
How do I know what type of IT Support my business needs?
If you’re not sure where to start when it comes to IT Services for your Kent business, our discovery calls are a great way to gain clarity.
We can arrange one at a time that suits your calendar, and we’ll run through any issues you may be facing, plans for the future, and any priorities.
Our team will then get to work on building a bespoke ASCEND package that comprises all the services and assistance needed for your Kent business.
How are Utilize different to other Kent IT Providers?
Your IT Support strategy needs to be reliable, and it’s not enough for support to sit around and wait to be contacted with an issue.
We’re focused on providing a proactive response for each business we work with, and stop issues in their tracks before they cause issues.
Our expert team builds a detailed roadmap for your business and moves you forward with our ASCEND package.
Do you offer onsite and remote IT Support?
Yes, at Utilize we offer both onsite and remote IT Solutions for businesses in Kent, the city and South-East area. It is important your business gets the support it needs and we recognise that. If you need frequent onsite IT Services, please discuss this on our discovery call.
What certifications do you have?
We are proud to have the following certifications and competencies:
- Cyber Essentials certified
- Over a decade of ISO-9001 and ISO-27001 certifications
- ISO-14001
- Microsoft Gold Partnership/Competency for over a decade
If you would like to find out more about these certifications, explore the links provided r speak to one of our experts.