IT Support Essex
Award Winning IT Managed Support Essex
As your business evolves, so should your IT. Utilize’s Essex IT services offer seamless support that grows with you. With straightforward per-user-per-month pricing, we provide all-inclusive solutions—no surprises or hidden fees. From proactive management to cybersecurity, we ensure your technology drives productivity and growth, so you can focus on your business.
Here's what our IT Support Essex includes:

Remote Essex IT Services
24/7/365 award winning Essex IT Support, via email, our client portal and telephone.

Onsite IT Support Essex

Cyber Security

Infrastructure Management
We offer Infrastructure management in our Managed IT services. We'll diagnose and address problems before they impact your business.

Asset & Licensing Management

Dedicated Account Director





Introducing ASCEND: The UK's First All Inclusive IT Support Agreement
ASCEND includes all your IT priorities on a per-user-per-month basis.
As part of our Managed IT Services, we use ASCEND to ensure all needed future IT projects are covered in a cost effective, fixed monthly fee, including all your future IT projects. This means no additional costs or surprises when working with us.
Our Statistics speak for themselves
Seconds Average Call Answer Time
Percent (%) Customer Satisfaction
Percent (%) 1st Line Fix Rate
No additional costs, no surprises
Want to know what makes Utilize so different? ASCEND is our revolutionary service level agreement offering inclusive Essex IT services, Professional Services labour for Consultancy and Projects on a cost-per-user per month basis. No surprises, just continuous improvement.
Business Summary
Updates on technology and priorities set out
Review and actions
Why choose Utilize for your IT Support Essex?
Our fully dedicated IT Support Services teams are all under one roof. They work together to deliver responsive and outstanding assistance when and where you need it.
We have clear accountability when it comes to managing each client's performance and accountability. Each client has an assigned account director that arranges quarterly strategic roadmap reviews to ensure continuous technology adoption.
With your ASCEND service level agreement, everything's included in one monthly fee. Set up, IT Support, Cyber Security, Communications, Projects and Consultancy - no barriers, no surprises.
We're also a certified Microsoft Gold Partner and hold ISO-9001 and ISO-27001 accreditations. Our clients acknowledge our quality of service and we always offer onsite Managed IT Essex if it is needed.
Last but not least, we only partner with the best. Over two decades of technical expertise and leading vendor/manufacturer relationships allows us to answer all your IT and Communication needs as fast as possible.
Why choose Utilize over other IT Support in Essex?
With its thriving and diverse business landscape, Essex is home to a wide range of industries—from innovative start-ups and creative agencies to established firms and multinational operations. In such a dynamic environment, forward-thinking IT services are essential for businesses looking to stay competitive and responsive to ever-evolving market demands. Here are four key benefits we can offer you.
#1 Customised IT Services for Essex Businesses
Our IT support for Essex businesses goes beyond just fixing issues—it’s about aligning with your goals to ensure technology drives your productivity and growth. Whether you’re a start-up or a well-established enterprise, Utilize’s customised services offer proactive, managed IT that evolves alongside your needs. We partner with Essex-based companies to streamline operations, boost efficiency, and provide scalable tech solutions as your requirements develop.
#2 Local Expertise Backed by Trusted Certifications
Utilize’s IT services in Essex are built on proven expertise and leading industry certifications, including Microsoft Gold Partner status and ISO compliance. For businesses across Essex, this means reliable, accredited support—whether it’s for essential cybersecurity, cloud management, or routine IT maintenance. Our skilled professionals know the local business landscape and provide personalised, dependable service.
#3 Flexible Managed IT Solutions
Essex businesses benefit from Utilize’s flexible managed IT services, tailored to adapt as your organisation grows. Our monthly, per-user pricing structure ensures predictable costs, making budgeting simpler. From complete IT support to co-managed IT partnerships, Utilize ensures Essex companies and beyond have the resources to thrive in today’s digital landscape, without unexpected costs.
#4 Enhancing Continuity and Cybersecurity in Essex
Protecting your business and data is essential. Utilize’s Essex-based IT services prioritise security with advanced protocols and real-time monitoring. With the rising threat of cyberattacks, we help Essex companies stay protected against potential risks, strengthening data security, business continuity, and compliance with local and industry standards.
See how ASCEND achieves business success through technology
ASCEND focuses on delivering business and employee enablement. Watch the video below to see how our Essex IT Support can help your business.
Sign up and switch your Essex IT Services Provider in 3 easy steps
Switching to Utilize's IT Support won't disrupt your business.
Our Managed IT onboarding process is quick and simple, it frees you from frustration in 3 simple steps:

1. Contact us
Contact us and we'll work with you to construct a tailored ASCEND IT Support package that'll future proof your businesses technology.

2. Discovery

3. Go Live
Co-managed IT Support Services in Essex
Whether your in-house IT team is overworked or needs specialist assistance for an IT project, we’re here to help. If you already have an internal IT team, we can offer you flexible and scalable co-managed IT solution that works for your business.
Our friendly and experienced team of IT experts will work alongside your existing IT department, providing anything from helpdesk services to bigger and more complex IT project support for your Essex based business.
Book a Free Managed IT Support Essex Consultation
Discuss your Essex businesses IT strategy with our experts and discover how ASCEND can enhance your help.
Email: info@utilize.co.uk
Call: 0333 006 9060
We're an Essex based IT Company
Our office is located in Basildon, Essex. Our location enables us to respond quickly to your IT needs in and around the capital and the South East region.
Address:
Utilize House, Bentalls,
Basildon, Essex SS14 3BX
Email us: info@utilize.co.uk
Call us: 0333 006 9060
Contact Us about your IT Support Services Essex
We're an award winning Managed IT Support Provider in Essex
At Utilize, our people and clients are our number one priority, and our awards represent this. We pride ourselves as the best IT company in Essex and our service backs this up.





Essex IT Support Services FAQ's
What Types of Managed IT do you offer?
Remote and onsite offer IT Support is available for businesses across Essex and in the South-East area. With our head offices locations in both Basildon and London, our team can offer complete peace of mind.
For a fixed monthly fee, all your IT needs are taken care of. Totally transparent, with no shocks down the line.
Is it easy to switch IT providers?
We make switching easy. We will first take you through a discovery call to understand more about you, and once you’re satisfied with our proposal and want to move forward we will arrange everything with your old provider. No headaches, just a straightforward, no-fuss transition to our IT services.
Do you offer 24/7 IT Support for businesses in Essex?
While not every business requires around-the-clock support, we understand that some do. We can discuss the level of assistance your business needs on a discovery call where we can outline exactly how we can support this request.
What is your response time and are issues fixed the same day?
Not only do you have Essex-based IT Support on your doorstep, you also have access to some of the most impressive stats from a local company. Our average response time is just 18 seconds, our 1st line fix rate is 82%, and we have over 20 years of technical experience as a company.
How do I know what type of IT Support my business needs?
We can have an informal chat where you can share what your main pain points are, and ask questions about any of our services.
We will draw up a proposal after our discovery call that outlines how our IT Services for your Essex business can be built into a bespoke ASCEND package.
How are Utilize different to other Essex IT Providers?
When Google is flooded with ads and websites for IT providers in Essex, it can be hard to distinguish which company is right for you.
We’ve been established for over two decades, helping clients locally and globally deal with complex and evolving IT needs as their businesses scale and grow.
We provide more than IT Support when you’re facing an issue, we base your strategy around a well-thought-out roadmap to ensure we can proactively mitigate risks before they become a problem.
Do you offer onsite and remote IT Support?
We’re proud to offer reliable onsite and remote IT Solutions for businesses in Essex, the city, and South-East area.
What certifications do you have?
Security is the nature of our business, as is providing the most comprehensive and high standards possible. Our consistent Cyber Essentials certification, as well as ISO-9001, ISO-27001, and ISO-14001, help show how dedicated and committed to quality and security we are.
Additionally, we have held Microsoft Gold Partnership/Competency for over 10 years, allowing up to provide in-house support and expertise across the Windows portfolio – including Windows Desktop, Windows Server, Office Productivity Suite, Office 365, Azure, Dynamics CRM and SharePoint.