IT Support London
Award Winning IT Managed Support London
Wherever you are on your IT journey, its vital that your technology is growing with your business. This is why we created ASCEND: Our all-inclusive London IT services agreement. Our IT Services doesn't have any additional costs or surprises, we bill on a per-user-per-month basis, all your IT and Support are delivered as standard. This means all your critical needs are delivered within this cost too.
Here's what our IT Support London includes:
Remote London IT Services
24/7/365 award winning London IT Support, via email, our client portal and telephone.
Onsite IT Support London
Cyber Security
Infrastructure Management
We offer Infrastructure management in our Managed IT services. We'll diagnose and address problems before they impact your business.
Asset & Licensing Management
Dedicated Account Director
Introducing ASCEND: Our fixed London IT Support agreement
ASCEND includes all your IT priorities on a per-user-per-month basis.
As part of our Managed IT Services, we use ASCEND to ensure all needed future IT projects are covered in a cost effective, fixed monthly fee. This means no additional costs or surprises when working with us.
Our Statistics speak for themselves
Seconds Average Call Answer Time
Percent (%) Customer Satisfaction
Percent (%) 1st Line Fix Rate
No additional costs, no surprises
Want to know what makes Utilize so different? ASCEND is our revolutionary service level agreement offering inclusive London IT services, Professional Services labour for Consultancy and Projects on a cost-per-user per month basis. No surprises, just continuous improvement.
Business Summary
Updates on technology and priorities set out
Review and actions
Why choose Utilize for your IT Support London?
Our fully dedicated IT Support Services teams are all under one roof. They work together to deliver responsive and outstanding assistance when and where you need it.
We have clear accountability when it comes to managing each client's performance and accountability. Each client has an assigned account director that arranges quarterly strategic roadmap reviews to ensure continuous technology adoption.
With your ASCEND service level agreement, everything's included in one monthly fee. Set up, IT Support, Cyber Security, Communications, Projects and Consultancy - no barriers, no surprises.
We're also a certified Microsoft Gold Partner and hold ISO-9001 and ISO-27001 accreditations. Our clients acknowledge our quality of service and we always offer onsite Managed IT London if it is needed.
Last but not least, we only partner with the best. Over two decades of technical expertise and leading vendor/manufacturer relationships allows us to answer all your IT and Communication needs as fast as possible.
See how ASCEND achieves business success through technology
ASCEND focuses on delivering business and employee enablement. Watch the video below to see how our London IT Support can help your business.
Sign up and switch your London IT Services Provider in 3 easy steps
Switching to Utilize's IT Support won't disrupt your business.
Our Managed IT onboarding process is quick and simple, it frees you from frustration in 3 simple steps:
1. Contact us
Contact us and we'll work with you to construct a tailored ASCEND IT Support package that'll future proof your businesses technology.
2. Discovery
3. Go Live
Co-managed IT Support Services in London
Whether your in-house IT team is overworked or needs specialist assistance for an IT project, we’re here to help. If you already have an internal IT team, we can offer you flexible and scalable co-managed IT solution that works for your business.
Our friendly and experienced team of IT experts will work alongside your existing IT department, providing anything from helpdesk services to bigger and more complex IT project support for your London business.
Book a free Managed IT Support London consultation
Book a free consultation with our experts to discuss your IT Strategy and see how our ASCEND IT services can transform your business.
We are a London based IT Company
Our office is located in central London. Our location enables us to respond quickly to your IT needs in and around the capital and the South East region.
Address:
8 Devonshire Square,
London EC2M 4YJ
Email us: info@utilize.co.uk
Call us: 020 7167 4889
Contact Us about your IT Support Services London
We're an award winning Managed IT Support Provider in London
At Utilize, our people and clients are our number one priority, and our awards represent this. We pride ourselves as the best IT company in London and our service backs this up.
London IT Support Services FAQ's
What types of Managed IT do you offer?
We offer both remote and onsite IT Support for businesses in London and in the South-East area. We include all your present and future IT needs into a monthly fixed cost. Meaning no surprises, just continuous assistance and improvement for your business. Our London IT Services also includes cyber security, infrastructure, communications, and cloud solution services if they are required.
Is it easy to switch IT providers?
Yes, we make switching IT Support providers simple and easy. Every business deserves cost effective IT. IT plays a huge part in many businesses and the last thing any business wants is to be held back by poor practices. All you need to do is contact us, take part in a discovery call, and notify your current IT Services provider. We'll take care of everything else.
Do you offer 24/7 London IT Support?
We recognise that a handful of businesses may need 24/7 assistance. If you need this level of service, please discuss this on our discovery call.
What is your response time and are issues fixed the same day?
Proactive, fast London IT Support is what we offer to your business. With an average response time of 18 seconds, an 82% 1st line fix rate, and over 2 decades of technical experience, we're well equipped to assist with all your Managed IT requests as quickly and efficiently as possible.
How do I know what type of IT Support my business needs?
After contacting us regarding our London IT Services, we will arrange a discovery call that fits in your schedule as quickly as possible. During our discovery call, we'll highlight your pain points, existing IT issues, and future technical plans. We will then create a tailored fixed ASCEND package for your London business and decide what level of assistance you need.
How are Utilize different to other London IT Providers?
We don't just provide IT Support when you need it, we take a proactive response for each individual client and identify IT issues before they arise, saving you time and stress. We allow your business to do what it does best while taking care of everything technical. But that's not it, after creating a tailored roadmap for your business, we take you on our ASCEND transformational journey. This includes future proofing your business and including all existing and future IT plans into a fixed, cost effective monthly recurring payment, meaning no surprise costs when working with us.
Do you offer onsite and remote IT Support?
Yes, at Utilize we offer both onsite and remote IT Solutions for businesses in the city and South-East area. It is important your business gets the support it needs and we recognise that. If you need frequent onsite IT Services, please discuss this on our discovery call.
What certifications do you have?
We are Cyber Essentials certified and we have successfully maintained both ISO-9001 and ISO-27001 certifications for over a decade, including our recently achieved ISO-14001, demonstrating our high quality of service and sound information security practices. The advice we provide our clients around data protection and cyber security comes from meeting these stringent requirements.
We have also held a Microsoft Gold Partnership/Competency for over a decade and provides in-house expertise around Microsoft’s core product portfolio including Windows Desktop, Windows Server, Office Productivity Suite, Office 365, Azure, Dynamics CRM and SharePoint. This ensures you get the best recommendations based on years of experience. Our London IT Service is top of the range and we pride ourselves on the results and satisfaction we deliver.